Liz Love Named Norman Regional’s 2024 Healer of the Year

Liz Love, a Healer for three years, has been named Norman Regional Health System’s 2024 Healer of the Year.

Norman Regional’s Healer of the Year ceremony took place at Norman Regional’s NMotion Sports & Human Performance location inside the Young Family Athletic Center on Thursday, July 11, 2024. Chief Operating Officer John Manfredo and Chief People Officer Keith Minnis hosted the event, thanking the Healer of the Month honorees in attendance for their dedication and hard work.

The ceremony began with honoring each of the 12 Healers of the Month from July 2023 to June 2024 and presenting them with a gift.

Once Manfredo and Minnis presented each Healer of the Month, it was time to announce the Healer of the Year. Every year’s Healers of the Month from the previous fiscal year decide on the next year’s Healers of the Month and Healer and the Year. After a decision made by her Norman Regional peers, it was announced that Liz Love was the Healer of the Year for Fiscal Year 2024!

Love has been a healer since June 2021, bringing her vibrant personality and dedication to her roles in Registration and supporting the Same Day Surgery unit.

In just over three years, Love has made significant contributions, particularly in the Emergency Room registration process, ensuring efficiency and compassion are at the forefront of patient care. Her background, serving over five years at a tax law firm, has given her a robust skillset in preparing essential documents, leading projects with an international scope and honing her customer service expertise.

A proud alumna of Purcell High School, Love furthered her academic pursuits at City College in Moore. There, she excelled in Business Accounting, graduating with a 4.0 GPA and earning certifications in Microsoft Word and Excel.

Love’s roots were planted in Oklahoma, with her journey beginning in Enid and moving through the towns of Aline, Cleo Springs and Fairview, before she settled in Purcell in August 1995. Outside of work, you can find her reading, traveling and savoring precious moments with her family.

What Love enjoys most about being a healer is the kindness she feels across all levels of the organization and the unwavering support from her supervisors, managers and directors.

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“Liz, we celebrate you for your exceptional service and the genuine care you bring to our patients and colleagues. Your story is a testament to the spirit of healing and support that Norman Regional embodies. Congratulations on earning Healer of the Month for November 2023 and 2024 Healer of the Year. Thank you for the positivity and strength you add to our community!”

The following Healers received Healer of the Month recognition for the fiscal year 2024
July 2023: Drew Hill
Multi-Media and Audio/Visual Specialist, Media Services

Hill joined Norman Regional in August 2021 and has since been working diligently in Media Services, taking impactful photos and videos of various departments, including the NICU, Women's and Children's Services and the ED. Hill’s favorite part about working at Norman Regional is the camaraderie he shares with his colleagues and the opportunity to learn about his co-healers. He loves telling their stories and celebrating their achievements.

August 2023: Samantha Ballard
EVS Multi-Campus Coordinator, Environmental Services

Ballard also joined Norman Regional in August 2021 and has made a lasting impact in her service to our community. She helped open our Norman Regional Nine campus and was integral in making the transition smooth. She is dedicated to providing a clean and safe environment for our patients and their families, ensuring they have a pleasant experience when they come to us.

September 2023: Gayle Doyle
Health Information Clerk III, Health Information Management

Joining Norman Regional in June 2009, Doyle has been a healer for a remarkable 15 years, dedicating herself to fostering connections and ensuring the smooth running of our health information management processes. Doyle has been instrumental in our hospital patient portal, playing a crucial role in overseeing birth certificates and numerous other processes involving medical records.

October 2023: Tammy Adkins
Nurse Care Coordinator, LPN, NHealth

Adkins joined Norman Regional in September 2015 and throughout those eight years, she has been an embodiment of dedication, expertise and unwavering care for her patients and fellow healers. Adkins' role as the Care Coordinator for the NRHS NHealth Coordinated Care Plan is pivotal. From the beginning of her tenure at NRHS, she has managed referrals for one of our Healer insurance plans ensuring they receive services not available within our immediate network. She has been an educational anchor for newcomers, helping them navigate to the right NRHS NHealth Provider. Adkins manages the Chronic Disease Program, benefiting countless Healers and their dependents.

November 2023: Liz Love
Perioperative Admin Support II, Same Day Surgery

December 2023: Emerald Dolan
Clerk/Lab Assistant, Lab Outreach

Starting in December 2019, Dolan's journey at Norman Regional is marked by dedication, compassion and commitment to patient care and community support. Dolan’s roles have spanned from working at the Covid Drive-Thru to being an OPDS Clerk/Lab Assistant and she has worked at the Porter, Norman Regional Hospital and Moore campuses. Each role has seen her demonstrate exceptional skill and empathy.

January 2024: Jennifer Martin
Project Manager – Quality & Performance Improvement and Patient Safety, Performance Improvement

Jennifer Martin's (second from right) journey at Norman Regional, which began in September 2021, is characterized by her exceptional leadership, dedication to quality and a commitment to enhancing healthcare delivery standards. She is instrumental in developing strategic initiatives that uplift our quality and performance, carefully designing and managing projects to address crucial areas of improvement. Martin’s focus on evaluating and refining processes has been key in fostering a culture of excellence and innovation at Norman Regional.

February 2024: Greta Morgan
Registered Nurse IV, Labor, Delivery & Recovery

Greta Morgan (center) has dedicated more than 13 years to our health system, beginning her journey at the Moore campus in 2011. Her extensive experience and passionate commitment to healthcare have made a significant impact, particularly in the fields of Labor and Delivery and the Obstetrical Emergency Department. Morgan has taken on a variety of roles at Norman Regional, showcasing her versatility and dedication to excellence. In one of her many roles as the Labor and Delivery/OBED Unit Educator and Relief Charge, she has played a pivotal role in guiding and mentoring new staff.

March 2024: Heather Tennison
Charge Nurse IV, Labor, Delivery & Recovery

With over six years of service at Norman Regional, Tennison has become a valuable member of the Labor & Delivery unit since 2018, showcasing exceptional leadership and expertise, particularly after taking on the role of charge nurse in 2022. Her journey from a 14-year career in finance, to a nurse in Labor & Delivery exemplifies an impressive transition, driven by her passion for patient care and a commitment to excellence.

April 2024: Paula Semmler
Clerk Health Information Team Lead, Health Information Management

Semmler's career at Norman Regional, beginning in March 2011, has been marked by steady progression and exemplary service. Starting as a Clerk II, she advanced to Clerk III and now excels in her role as HIM Clerical Team Lead. In this capacity, Semmler ensures seamless coordination within her team, enhancing departmental efficiency and supporting the hospital's mission to deliver exceptional care to the community. Her leadership is pivotal in maintaining the high standards Norman Regional is known for.

May 2024: Lauren McBride
Licensed Practical Nurse, Surgical Unit

Starting at Norman Regional in August 2022, McBride has been the picture of nursing excellence through the care of her patients. Several of McBride’s highlights about working at Norman Regional are the joy of providing excellent patient care, being actively involved in initiatives to enhance healthcare services, and having the support system from her leadership who keep pushing her to grow.

June 2024: Cassandra Nightingale
Central Supply and Sterile Processing Supervisor

With a combined tenure of 19 years at Norman Regional, Nightingale's journey through multiple roles and departments highlights her adaptability, dedication and commitment to patient care. Starting her career straight out of high school, Nightingale has taken on several key positions at Norman Regional. From her work in housekeeping with a focus on the pharmacy and PACU departments, to managing urgent care front office tasks, her diverse responsibilities have made her an integral part of our team. Her roles have spanned across operating the switchboard, handling medical records and billing, to her current position as a Central Supply Tech where she ensures surgical instruments are carefully decontaminated and prepared.